Privacy policy

This Privacy Policy describes how Lagomel (operated by Hong Kong Light Shadow Limited) collects, uses, discloses, transfers, stores, and protects your personal information when you visit, browse, create an account, contact us, interact with our advertising, or make a purchase from https://www.lagomel.com (the “Site”).

Lagomel is an independent kitchen, bathroom and shower fixtures brand operated by Hong Kong Light Shadow Limited. This Privacy Policy is intended to provide clear information about our privacy practices and your choices. Depending on where you live, additional rights may apply under laws such as the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), other U.S. state privacy laws, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial privacy laws where applicable, and the Australian Privacy Act and Australian Privacy Principles.

For the purposes of applicable privacy laws, the controller or responsible business for personal information collected through the Site is Lagomel (operated by Hong Kong Light Shadow Limited), Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong. You may contact us at support@lagomel.com.

01. Personal Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer service, improve the Site, prevent fraud, comply with legal obligations, and provide marketing where permitted by law.

Information You Provide Directly

This may include your name, billing address, shipping address, email address, phone number, account login details, order details, product preferences, customer support messages, warranty or return information, review content, and any other information you choose to provide.

Order and Transaction Information

When you place an order, we collect information needed to process and fulfill your purchase. This may include your name, contact details, billing and shipping addresses, purchased products, order value, delivery status, refund or return details, and payment-related information. We do not store full credit card numbers. Payment information is processed by payment service providers such as Shopify Payments, PayPal, credit card networks, banks, and other payment processors.

Device, Usage, and Technical Information

When you use the Site, we may automatically collect information such as your IP address, browser type, device identifiers, operating system, time zone, referring URLs, pages viewed, search terms, interactions with the Site, approximate location derived from IP address, cookie identifiers, log files, and diagnostic data.

Marketing and Advertising Information

If you subscribe to marketing communications or interact with our advertisements, we may collect information such as your email address, marketing preferences, advertising identifiers, campaign interactions, and engagement data. Where required by law, we will obtain your consent before sending marketing messages or using certain cookies and tracking technologies.

Customer Support, Returns, Warranty, and Dispute Information

If you contact us about support, returns, refunds, warranty claims, chargebacks, or disputes, we may collect your communications, order number, proof of purchase, photos or videos of product issues, and other information needed to review and respond to your request.

Sensitive Personal Information

We do not intentionally request sensitive personal information such as government identification numbers, precise geolocation, health information, biometric information, racial or ethnic origin, religious beliefs, or financial account credentials. Please do not send us sensitive personal information unless specifically requested for a lawful and necessary purpose.

02. How We Collect Personal Information

We collect personal information directly from you when you place an order, create an account, contact customer support, submit a form, leave a review, participate in a promotion, or subscribe to marketing. We also collect information automatically through cookies, pixels, tags, log files, and similar technologies. In some cases, we receive information from service providers and business partners, including Shopify, payment processors, shipping providers, fraud prevention providers, analytics providers, advertising platforms, and customer support tools.

03. How We Use Personal Information

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Process payments, confirm transactions, fulfill orders, arrange delivery, and provide post-sale support.
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Manage returns, refunds, warranty claims, chargebacks, disputes, and customer service requests.
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Prevent fraud, abuse, unauthorized transactions, security incidents, and other harmful activity.
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Maintain, troubleshoot, secure, personalize, and improve the Site, products, services, and customer experience.
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Send order confirmations, shipping updates, account notices, policy updates, and other service communications.
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Send marketing communications, product updates, promotions, and advertising where permitted by law.
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Measure advertising performance, understand customer engagement, and improve marketing effectiveness.
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Comply with tax, accounting, customs, consumer protection, product safety, legal, and regulatory obligations.
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Enforce our policies, terms, legal rights, and protect the rights, property, and safety of Lagomel, customers, and others.

04. Legal Bases for Processing for EU, EEA, UK, and Similar Users

Where GDPR, UK GDPR, or similar laws apply, we process personal information based on one or more legal bases.

Contract
We process information where necessary to perform a contract with you, such as processing orders, arranging delivery, and providing customer support.
Legal obligations
We process information where necessary to comply with legal obligations, such as tax, accounting, customs, product safety, fraud prevention, and consumer protection requirements.
Legitimate interests
We process information based on legitimate interests, such as improving our Site, preventing fraud, protecting our business, measuring performance, and maintaining secure operations, provided those interests are not overridden by your rights and interests.
Consent
We process information based on consent where required, such as for certain cookies, marketing communications, or optional data uses. You may withdraw consent at any time where processing is based on consent.

05. Cookies and Similar Technologies

We use cookies, pixels, tags, SDKs, local storage, and similar technologies to make the Site work, remember your preferences, improve performance, analyze traffic, prevent fraud, personalize content, and support advertising. Some cookies are essential for checkout, security, cart functionality, and account access. Other cookies help us understand Site usage or provide relevant advertising.

You may manage cookies through your browser settings, our cookie banner or preference tools where available, and the settings provided by advertising platforms. If you disable certain cookies, some parts of the Site may not function correctly. You can learn more about Google’s privacy practices at https://policies.google.com/privacy and manage Google ad settings at https://adssettings.google.com.

06. Behavioural Advertising and Analytics

We may use analytics and advertising services, including Google Analytics, Google Ads, Meta/Facebook, TikTok, Pinterest, Bing/Microsoft Advertising, and similar platforms, to understand how visitors use the Site, measure advertising effectiveness, and show relevant ads. These partners may collect or receive information from our Site and elsewhere on the internet through cookies, pixels, and similar technologies.

We do not sell your personal information for money. However, under some U.S. state privacy laws, sharing identifiers, internet activity, or advertising data with advertising partners for cross-context behavioural advertising may be considered a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may opt out of such sale, sharing, or targeted advertising by using available cookie preference tools or by contacting us at support@lagomel.com.

07. Sharing of Personal Information

We share personal information only as necessary to operate our business, provide services, comply with law, or protect rights and security.

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Ecommerce platform providers such as Shopify.
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Payment processors such as Shopify Payments, PayPal, card networks, banks, and payment gateways.
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Shipping and logistics providers such as UPS, USPS, FedEx, DHL, regional carriers, customs brokers, and fulfillment providers.
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Analytics and advertising partners such as Google, Meta, TikTok, Pinterest, and Microsoft.
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Customer support, email, SMS, and communication providers.
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Fraud prevention, security, and chargeback management providers.
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Tax, accounting, legal, compliance, insurance, and professional advisers.
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Government authorities, regulators, law enforcement, courts, or other parties where required by law or legal process.

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

08. International Data Transfers

Because we operate internationally and use global service providers, your personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence, including Hong Kong, the United States, Canada, the United Kingdom, the European Economic Area, Australia, and other countries where our service providers, payment processors, logistics partners, advertising partners, or technical infrastructure operate.

Where required by applicable law, we take appropriate steps to protect international transfers, which may include contractual safeguards, data processing agreements, standard contractual clauses, vendor due diligence, and technical and organizational security measures.

09. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and transaction records
Retained as required for legal, accounting, tax, customs, audit, dispute, chargeback, fraud prevention, and warranty purposes.
Customer support records
Retained for as long as necessary to resolve inquiries, maintain service quality, and handle follow-up issues.
Marketing information
Retained until you unsubscribe or withdraw consent, unless we need to retain limited information to honor your opt-out request.
Technical logs and analytics
Generally retained for shorter periods unless needed for security, fraud prevention, troubleshooting, or legal compliance.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include access controls, secure checkout, encryption in transit, vendor security review, monitoring, and internal procedures. However, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for using a secure network when accessing the Site.

11. Your Privacy Rights

Depending on your location, you may have rights to access, know, confirm, correct, delete, restrict, object to, or obtain a copy of your personal information. You may also have the right to withdraw consent, opt out of marketing, opt out of targeted advertising or sale/sharing where applicable, limit certain uses of sensitive personal information, and lodge a complaint with a privacy regulator.

EU, EEA, and UK Users

You may have the right to request access, rectification, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent. You may also have the right to lodge a complaint with your local data protection authority.

California and Certain U.S. State Residents

Where applicable, you may have the right to know or confirm what personal information we collect, use, disclose, sell, or share; access personal information; request deletion; request correction; opt out of sale, sharing, or targeted advertising; limit use and disclosure of sensitive personal information where applicable; and not receive discriminatory treatment for exercising your privacy rights.

We do not knowingly sell or share personal information of consumers under 16 years of age. We do not use sensitive personal information for purposes that would require a right to limit unless disclosed otherwise.

Australian Users

Australian users may request access to personal information we hold about them and may request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information. If you believe we have breached the Australian Privacy Principles, you may contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Canadian Users

Canadian users may have rights under PIPEDA and, where applicable, substantially similar provincial privacy laws. Subject to legal and contractual restrictions, you may request access to personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent for certain collection, use, or disclosure of personal information, and challenge our compliance with applicable privacy obligations.

If you have a privacy concern, please contact us first so we can review and respond. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

Exercising Your Rights

To exercise your privacy rights, please contact us at support@lagomel.com. We may need to verify your identity before processing your request. Verification may require information such as your order number, email address, shipping address, or other details needed to confirm your relationship with us. You may also authorize another person to submit a request on your behalf where permitted by law. We will respond within the timeframe required by applicable law.

12. Marketing Communications

If you subscribe to marketing emails or messages, we may send you product updates, offers, and other promotional communications. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may still send non-promotional service messages, such as order confirmations, shipping updates, account notices, policy updates, or customer support responses.

13. Do Not Track and Opt-Out Preference Signals

Some browsers and devices provide “Do Not Track” or privacy preference signals. Because there is no universally adopted standard for Do Not Track, the Site may not respond to all DNT signals. Where required by applicable law, we will treat recognized opt-out preference signals, such as Global Privacy Control, in accordance with applicable legal requirements and our available technical capabilities.

14. Children’s Privacy

The Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at support@lagomel.com and we will take appropriate steps to delete the information where required by law.

15. Third-Party Websites and Services

The Site may contain links to third-party websites, apps, payment services, social media platforms, or other services that we do not control. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

16. User-Generated Content and Reviews

If you submit a product review, testimonial, photo, video, or other user-generated content, that content may be displayed publicly on the Site or in marketing materials, subject to applicable law and the terms of the relevant feature. Please avoid including personal information in public reviews or submissions that you do not want to be publicly visible.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted means that you acknowledge the updated Privacy Policy.

18. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Email: support@lagomel.com

Lagomel (operated by Hong Kong Light Shadow Limited)

Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong

If you are located in the EU, EEA, UK, California, another U.S. state with applicable privacy rights, Canada, or Australia, please include your location and the nature of your request so we can route and respond appropriately.