Bathroom
For washing, grooming, and countertop order.
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Waterfall Brass Bathroom Faucet, 3-Hole Widespread Faucet with Crystal Knob Handles, Matte Black / Chrome SKU: #S09287763-1
Waterfall Brass Bathroom Faucet, 3-Hole Widespread Faucet with Crystal Knob Handles, Matte Black / Chrome
Regular price
$329.00 USD
Regular price
$369.00 USD
Sale price
$329.00 USD
One Small Change. A Whole New Feel for Your Home.
No need to worry about compatibility—we’ll make sure you receive the appropriate configuration for your country.
Easy Installation
30-Day Free Returns
Up to 3-Year Warranty
5–8 Days Fast Delivery
Water flows in a graceful, sheet-like cascade from the wide waterfall spout of this widespread bathroom sink faucet, which installs in a three-hole deck configuration. Two faceted crystal knob handles offer independent control over hot and cold water temperature and flow volume, operating on durable ceramic disc cartridges. Constructed with a solid brass body and a stainless steel spout, the assembly coordinates with modern bathroom decors and includes matching flexible PEX water supply lines for complete installation.
Features
Features
- Cascading waterfall spout: The wide, curved stainless steel spout delivers a smooth waterfall flow.
- Dual crystal control: Two faceted crystal knob handles allow precise and independent adjustment of hot and cold water.
- Widespread deck installation: Designed for 3-hole configurations with adjustable center distances between 6 and 9 inches.
- Solid brass construction: Built with a heavy-duty brass faucet body to ensure long-term durability and structural integrity.
- Reliable component: The faucet is equipped with a leak-resistant ceramic disc valve tested for reliable and drip-free performance.
Specifications
Specifications
Details
| Type | Bathroom Sink Faucet |
| Style | Modern, Contemporary |
| Finish Options | Matte Black, Chrome |
| Color Options | Black, Silver |
| Faucet Body Material | Brass |
| Faucet Spout Material | Stainless Steel |
| Handle Material | Zinc Alloy, Crystal |
| Installation Type | Widespread |
| Installation Holes | Three Holes |
| Number of Handles | Two Handles |
| Handle Type | Knob Handle |
| Spout Type | Waterfall Spout |
| Cold and Hot Switch | Hot and Cold |
| Valve Type | Ceramic Valve |
| Included Components | Faucet Body, Handle, Water Inlet Hoses, Mounting Hardware |
| Water Inlet Hoses Included | Yes |
Dimensions
| Faucet Centers | 6.0–9.0 in. / 15.2–22.9 cm |
| Spout Height | 3.1 in. / 7.8 cm |
| Spout Width | 4.7 in. / 12.0 cm |
| Spout Length | 7.9 in. / 20.0 cm |
| Installation Hole Diameter | 1.1–1.4 in. / 2.8–3.5 cm |
Weights
| Weight | 4.4 lb / 2.0 kg |
Shipping & Delivery
Shipping & Delivery
At Lagomel, we are committed to providing fast, reliable, and transparent shipping services to customers around the world. Please review the information below for details on order processing, delivery times, and shipping policies.
01. Order Processing
All orders are typically processed and shipped within 2 business days excluding weekends and holidays.
Orders placed before 12:00 PM GMT+8 on business days are generally processed the same day. Orders placed after this cutoff time will be processed on the next business day.
Please note that processing times may be extended during promotional periods, holidays, or due to high order volumes.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
All orders are shipped from mainland China.
02. Shipping Rates & Estimates
Free Shipping on Orders $49+
Enjoy free shipping on all orders of $49 or more. For orders under $49, a flat-rate shipping fee of $9.99 applies.
| Region | Est. Delivery |
|---|---|
| North America USA & Canada | 5–8 Business Days |
| Europe | 7–14 Business Days |
| Oceania | 5–8 Business Days |
*Actual delivery times may vary due to customs clearance, flight delays, or local logistics conditions. Shipping availability and delivery estimates for your location will be displayed at checkout.
03. Delivery Restrictions
We currently do not ship to:
- P.O. Boxes
- APO/FPO military addresses
Certain remote areas may experience longer delivery times.
04. Shipping Carriers
Orders are shipped through trusted international logistics partners, including but not limited to DHL, FedEx, UPS, YunExpress, USPS, and local postal services.
05. International Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
These charges are the sole responsibility of the recipient. Lagomel has no control over these fees and cannot predict their amount.
We recommend contacting your local customs office for additional information before placing your order.
06. Delivery Delays
Delivery times are estimates and may be affected by customs clearance, weather conditions, flight delays, carrier disruptions, or local logistics conditions.
If your order is delayed, please refer to the tracking information first. You may also contact us if no tracking update appears for an extended period.
07. Package Tracking
Once your order has been dispatched, you will receive a tracking number via email.
You can monitor the status of your shipment using the tracking link provided in the email or by visiting our Order Tracking page.
Please allow up to 48 hours for tracking information to become active.
08. Lost or Damaged Packages
Damaged Upon Arrival
If your package arrives damaged, please contact us within 48 hours of delivery at support@lagomel.com and include:
- Your order number
- Clear photos of the damaged item and packaging
We will review your claim and arrange a replacement or refund when applicable.
Lost in Transit
If your package has not arrived within 7 business days after the estimated delivery date, please contact us so we can investigate the issue with the carrier.
09. Undeliverable Packages
If a package is returned to us due to:
- An incorrect or incomplete shipping address
- Refusal to pay customs duties or taxes
- Multiple unsuccessful delivery attempts
Additional shipping charges may apply before the order can be resent.
10. Order Changes and Cancellations
Orders may be modified or canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, we may be unable to make changes or cancel the order.
11. Address Accuracy
Please ensure your shipping address is correct at checkout. Lagomel is not responsible for re-shipment costs or lost packages due to incorrect addresses provided by the customer.
Questions regarding your delivery?
support@lagomel.com
Return & Refund
Return & Refund
This Refund & Return Policy applies to products purchased through https://www.lagomel.com (the "Site"), operated by Hong Kong Light Shadow Limited under the Lagomel brand ("Lagomel", "we", "us", or "our"). We are committed to providing a transparent and reliable shopping experience for kitchen and bathroom products. If you are not entirely satisfied with your purchase, please review the policy below before requesting a return, refund, or replacement.
01. Return Policy Summary
The following summary is provided for convenience. The full terms in the sections below apply to all return and refund requests.
Return window
You may request a return within 30 days of receiving your item.
Required condition
Items must be unused, uninstalled, undamaged, and returned with original packaging, accessories, manuals, and proof of purchase.
Return authorization
All returns require prior approval and a Return Merchandise Authorization (RMA) number.
Refund timing
Approved refunds are generally processed within 7–10 business days after inspection.
Support response
Our customer support team typically responds within 1–2 business days.
02. Eligibility for Returns
Return requests submitted after this period may not be accepted, unless applicable consumer protection laws require otherwise.
To be eligible for a return, the item must be unused, uninstalled, undamaged, and returned in its original condition with all original packaging, accessories, manuals, inserts, labels, and proof of purchase. Because many Lagomel products are kitchen or bathroom fixtures, items that have been installed, exposed to water, modified, or used may not be eligible for return for safety, hygiene, resale, and inspection reasons.
Non-returnable items
- Items that have been installed, used, modified, altered, or damaged after delivery.
- Items missing original packaging, accessories, manuals, installation components, or proof of purchase.
- Damage caused by improper installation, improper maintenance, misuse, accident, unauthorized repair, harsh chemicals, or abrasive cleaning tools.
- Customized, personalized, made-to-order, or special-order products.
- Promotional, final-sale, clearance, or discounted items where the product page or promotion states that the item is not returnable, unless otherwise required by law.
- Products not purchased directly through https://www.lagomel.com.
03. Return Process
All returns must be authorized in advance. To initiate a return, please contact our customer service team at support@lagomel.com with your order number, the item you wish to return, the reason for return, and photos or videos where applicable.
If your return request is approved, we will provide return instructions and an RMA number. Please ensure that the RMA number is clearly marked on or included with the package. Unauthorized returns, returns sent without an RMA number, or returns sent to an incorrect address may be refused, delayed, or returned to sender.
Do not send products back to the original sender address, package label address, manufacturer, or warehouse address without written return instructions from Lagomel. The appropriate return address may vary depending on the item, destination, and return reason.
Return request steps
- Email support@lagomel.com within the applicable return window.
- Include your order number, name, email address, item name, reason for return, and supporting photos if applicable.
- Wait for written approval and an RMA number before shipping the item back.
- Pack the item securely with all original packaging, accessories, manuals, and required documentation.
- Use a trackable shipping method and keep the tracking number until the return is received and resolved.
04. Return Shipping Costs and Responsibility
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item shipped by us, a verified product defect, or damage that occurred before delivery and is reported within the required timeframe.
Return shipping fees are non-refundable unless the return is due to our error. Any paid original shipping fees, expedited shipping fees, route protection fees, handling fees, or similar service fees are non-refundable unless required by law or unless the return is due to our error. If your order received complimentary shipping, no original shipping fee will be refunded.
You are responsible for ensuring that the returned item is packaged securely. We are not responsible for returned items that are lost, damaged, or delayed in transit. We recommend using a trackable and insured shipping method for return shipments.
05. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@lagomel.com. Please include your order number, a description of the issue, clear photos or videos of the product, packaging, shipping label, and any visible damage or missing parts.
We will review the issue and may request additional information to verify the claim. If the issue is confirmed, we may provide replacement parts, a replacement product, a prepaid return label, a refund, or another appropriate resolution depending on the circumstances and applicable law.
Please keep the product and packaging until the claim has been reviewed. Discarding packaging or failing to provide evidence may limit our ability to verify carrier damage, incorrect shipment, missing parts, or product defects.
06. Inspection and Refund Approval
Refunds are issued only after the returned item has been received and inspected. After we receive your return, we will review the item condition, packaging, accessories, proof of purchase, RMA number, and any supporting information. We generally complete inspection within 3–5 business days after receiving the return, although timing may vary during holidays, promotional periods, or high-volume periods.
If the return is approved, the refund will be processed to the original payment method. If the item is not eligible for return, is damaged, used, installed, missing components, or materially different from the approved return request, we may reject the return, deduct reasonable costs where permitted by law, or return the item to you at your expense.
07. Refunds
Once approved, refunds are generally processed within 7–10 business days and returned to your original payment method. The time it takes for funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.
Refund eligibility depends on the product condition, return authorization, inspection result, payment status, and applicable consumer protection laws. If your order is canceled before it enters processing or ships, any eligible refund will also be returned to the original payment method.
Import duties, customs fees, taxes, brokerage fees, currency conversion fees, payment provider fees, or bank fees charged by third parties may not be refundable by Lagomel. You may contact your local customs authority, bank, or payment provider for information about whether any third-party charges can be refunded.
08. Order Changes and Cancellations
Orders may be modified or canceled within 12 hours of purchase, provided the order has not entered processing and has not been shipped. Once an order has entered processing or has been shipped, we may be unable to modify or cancel it.
If you need to change or cancel an order, contact us as soon as possible at support@lagomel.com with your order number and requested change. We cannot guarantee that changes or cancellations can be completed after the order is submitted, especially during high-volume periods or when fulfillment has already begun.
09. Exchanges
We accept exchange requests for eligible items. However, exchanges are not processed automatically and must be approved in advance.
If you would like to exchange your item for a different product, finish, size, specification, or model, please contact us first before returning the item or placing a new order. Our customer service team will review your request and provide the appropriate exchange instructions.
Please note that contacting us or submitting an exchange request does not guarantee approval. The original item must meet the eligibility requirements stated in this policy, including but not limited to condition, return window, packaging, proof of purchase, and any product-specific restrictions.
If the requested replacement item is unavailable, or if the item is not eligible for exchange, we may advise you to request a return instead, where applicable.
10. Warranty Claims
This Refund & Return Policy applies to return and refund requests. Product defects that arise after normal use may be covered by our Warranty Policy instead of the standard return process.
Lagomel provides limited warranty coverage for eligible products, including a 3-year limited warranty for the main structure, a 2-year limited warranty for surface finish, and a 1-year limited warranty for functional components and accessories, subject to the terms, exclusions, and claim procedures in our Warranty Policy.
11. Payment Disputes and Chargebacks
If you experience an issue with your order, delivery, product condition, return, or refund, we encourage you to contact us before initiating a chargeback or payment dispute so we can investigate and attempt to resolve the matter promptly.
Starting a chargeback may delay our ability to process a return or refund directly, because the payment provider may place the transaction under review. Nothing in this section limits any rights you may have under applicable law or under the rules of your payment provider.
12. Fraud, Abuse, and Policy Misuse
We reserve the right to refuse returns, refunds, replacements, or future orders if we reasonably believe that a request involves fraud, policy abuse, false claims, tampered evidence, unauthorized reselling, repeated excessive returns, chargeback misuse, or other conduct that violates our Terms of Service or applicable law.
13. Consumer Rights and Regional Protections
This policy is intended to provide clear information about Lagomel’s return and refund process. Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, statutory warranty, cancellation right, withdrawal right, refund right, or other legal right that cannot be excluded, restricted, or modified under the laws applicable to you.
If you are located in the United States, European Union, United Kingdom, Australia, Canada, or another jurisdiction with mandatory consumer protection laws, you may have additional rights depending on your location, product, and circumstances. If any part of this policy conflicts with a non-excludable legal right, the non-excludable legal right will apply to the extent of the conflict.
14. Processing Time and Support
Our customer support team typically responds within 1–2 business days. Response times may be longer during weekends, public holidays, promotional events, or high-volume periods.
Refund processing times may vary depending on inspection status, payment method, bank processing, PayPal processing, card issuer timelines, fraud screening, or payment provider rules. We will notify you by email when your return or refund request has been reviewed.
15. Policy Updates
We may update or modify this Refund & Return Policy from time to time to reflect changes in our products, operations, logistics, payment processing, legal requirements, or customer support procedures. Updated terms will be posted on this page with an updated effective date.
The policy in effect at the time of your purchase will generally apply to that purchase, unless a later policy is more favorable to you or applicable law requires otherwise.
16. Contact Us
If you have any questions about this Refund & Return Policy or need help with a return, refund, damaged item, incorrect item, or warranty-related concern, please contact us:
Phone
+852 5140 2616
Address
Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Company
Lagomel, operated by Hong Kong Light Shadow Limited
Website
Lagomel is operated by Hong Kong Light Shadow Limited.
For questions regarding returns or refunds, please contact support@lagomel.com.
FAQ
FAQ
This FAQ page is designed to help you quickly find practical information about shopping on https://www.lagomel.com, including orders, accounts, payments, delivery, returns, refunds, warranty support, product care, and customer service. Lagomel is operated by Hong Kong Light Shadow Limited. If you cannot find the answer you need, please contact us at support@lagomel.com.
Quick Help
Use the links below to jump to the topic that best matches your question.
Orders & Accounts
These answers explain how to shop, place an order, use an account, update information, cancel an order, and track your purchase.
How do I shop on the Lagomel website?+
You can browse products on https://www.lagomel.com. Available product photos, specifications, finishes, dimensions, and installation information are provided on the applicable product page.
Do I need to register an account to shop?+
You do not need to create an account unless the checkout page specifically requires it for a certain feature. Creating an account may make it easier to review order history, save contact details, and manage future purchases. You are responsible for keeping your account login details secure.
What information should I check before placing an order?+
Please carefully verify the product model, finish, size, installation requirements, quantity, recipient name, email address, phone number, and full shipping address. Lagomel is not responsible for delays, re-shipment costs, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
How can I modify or cancel my order?+
Orders may be modified or canceled within 12 hours of purchase, provided the order has not entered processing and has not been shipped. Please email support@lagomel.com as soon as possible with your order number and requested change. Once an order has entered processing or has shipped, we may be unable to modify or cancel it.
Can I change my shipping address after placing an order?+
If you need to update your shipping address, contact us within 12 hours of purchase. Address changes are not guaranteed after the order enters processing or ships. For fraud prevention and payment security, we may request verification before making certain address changes.
How do I track my order?+
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use the tracking link in the email or visit the Order Tracking page if available on the Site. Please allow up to 48 hours for tracking information to become active after shipment.
Why have I not received my order confirmation email?+
Order confirmation emails are sent to the email address entered at checkout. If you do not see the email, please check your spam or promotions folder and confirm that the email address used at checkout was correct. If you still cannot find it, contact us at support@lagomel.com with your name, order details, and payment date so we can help locate your order.
Can Lagomel refuse or cancel an order?+
Yes. We may refuse or cancel an order if there is suspected fraud, unauthorized payment, inaccurate information, product or pricing errors, unusually high quantities, delivery restrictions, or other issues that reasonably prevent fulfillment. If payment has been captured and the order is canceled by us, we will arrange any required refund to the original payment method.
Payment & Security
These answers summarize accepted payment methods, currency, billing, payment failure, payment security, and refund method rules.
What payment methods does Lagomel accept?+
Lagomel currently accepts major credit and debit cards through Shopify Payments, including but not limited to Visa, Mastercard, and American Express. We also accept PayPal, subject to payment provider availability and approval at checkout.
What currency are prices shown in?+
All Product prices and checkout currency may vary based on the customer's selected country or region. The final currency, taxes, shipping charges, and total amount are displayed before payment at checkout.
Are taxes included in the product price?+
Applicable taxes, such as sales tax or VAT, may be calculated and displayed at checkout in accordance with local requirements and checkout settings. International orders may also be subject to import duties, customs fees, or similar charges imposed by the destination country, which are the responsibility of the recipient.
Is my payment information secure?+
Yes. Transactions on the Site are protected using encryption technologies during transmission. We do not store your full credit card number on our servers. Sensitive payment information is handled by third-party payment processors, including Shopify Payments and PayPal, in accordance with their security standards.
Why was my payment declined?+
Payments may be declined because of incorrect card details, billing address mismatch, bank restrictions, insufficient funds, payment provider verification, suspected fraud screening, or network issues. Please review your payment details, try another accepted payment method, or contact your bank or payment provider for more information.
Will refunds be returned to the same payment method?+
Approved refunds are returned to the original payment method. Refunds are generally processed within 7–10 business days after approval, although the time for funds to appear may depend on your bank, card issuer, PayPal, or other payment provider.
What should I do before starting a chargeback or payment dispute?+
If you experience an issue with your order, product condition, delivery, return, or refund, please contact us first at support@lagomel.com. Starting a chargeback may delay our ability to resolve the matter directly because the payment provider may place the transaction under review.
Shipping & Delivery
These answers explain where orders ship from, order processing, shipping costs, delivery estimates, customs charges, package tracking, and delivery issues.
Where do Lagomel orders ship from?+
All orders are shipped from mainland China.
What is the order processing time?+
Orders are typically processed and shipped within 2 business days, excluding weekends and holidays. Orders placed before 12:00 PM (GMT+8) on business days are generally processed the same day, while orders placed after that cutoff are processed on the next business day.
What are the shipping costs?+
Lagomel offers free shipping on orders of $49 or more where shipping is available at checkout. For orders under $49, a flat shipping fee of $9.99 applies. If any expedited shipping, surcharge, or special handling option is available for your order, the cost will be displayed at checkout before you complete your order.
What are the estimated delivery times?+
Estimated delivery time is generally 5–8 business days for North America, including the United States and Canada; 7–14 business days for Europe; and 5–8 business days for Oceania. Actual delivery time may vary because of customs clearance, flight delays, local logistics, remote-area delivery, weather, public holidays, or carrier conditions.
Do you ship to P.O. Boxes or APO/FPO addresses?+
No. We currently do not ship to P.O. Boxes or APO/FPO military addresses. Please provide a valid residential or business street address at checkout.
Which carriers does Lagomel use?+
Orders may be shipped through trusted international logistics partners and local delivery providers, including but not limited to DHL, FedEx, UPS, YunExpress, USPS, and local postal services. The carrier used for your order depends on the destination, product, shipping route, and logistics availability.
Will I need to pay customs duties and taxes?+
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or similar charges imposed by the destination country. These charges are the responsibility of the recipient. Lagomel does not control these fees and cannot predict their amount. We recommend contacting your local customs office for guidance before placing an order.
Why has my tracking not updated yet?+
Tracking information may take up to 48 hours to become active after your package is dispatched. During international transit, tracking may also pause while the package is between carrier facilities, awaiting customs clearance, or being handed to a local delivery partner.
What if my package is lost?+
If your package has not arrived within 7 business days after the estimated delivery date, please contact us at support@lagomel.com with your order number and tracking number. We will review the tracking information and investigate the issue with the carrier where applicable.
What if my package or product arrives damaged?+
If your package or product arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos or videos of the damaged item, packaging, shipping label, and any visible damage. Please keep the product and packaging until the issue has been reviewed.
What happens if a package is undeliverable?+
A package may be returned or delayed if the shipping address is incorrect or incomplete, if customs duties or taxes are refused, or if there are multiple unsuccessful delivery attempts. Additional shipping charges may apply before the order can be resent. Please ensure that your address and contact information are accurate at checkout.
Returns & Refunds
These answers summarize return eligibility, RMA authorization, non-returnable items, return shipping, inspections, refund timing, and damaged or incorrect items.
What is Lagomel's return policy?+
You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, uninstalled, undamaged, and returned with its original packaging, accessories, manuals, inserts, labels, and proof of purchase. Return requests submitted after the return window may not be accepted unless applicable law requires otherwise.
How do I request a return?+
Email support@lagomel.com with your order number, the item you wish to return, the reason for return, and photos or videos where applicable. All returns must be authorized in advance with a Return Merchandise Authorization (RMA) number before you send the item back.
Do I need an RMA number?+
Yes. Unauthorized returns, returns sent without an RMA number, or returns sent to an incorrect address may be refused, delayed, or returned to sender. Please wait for written return instructions from Lagomel before shipping any product back.
Where should I send my return?+
Do not send products back to the original sender address, package label address, manufacturer, or warehouse address unless Lagomel gives you written return instructions. The correct return address may vary depending on the item, destination, and return reason.
Which items are not returnable?+
Non-returnable items may include installed, used, modified, altered, or damaged products; items missing original packaging or accessories; products damaged by improper installation or misuse; customized, personalized, made-to-order, or special-order products; and promotional, clearance, final-sale, or discounted products where the product page states that the item is not returnable, unless otherwise required by law.
Who pays for return shipping?+
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item shipped by us, a verified product defect, or damage that occurred before delivery and was reported within the required timeframe. We recommend using a trackable and insured shipping method for returns.
Are original shipping fees refundable?+
Original shipping fees, expedited shipping fees, route protection fees, handling fees, and similar service fees are non-refundable unless required by law or unless the return is due to our error. If your order received complimentary shipping, there is no original shipping fee to refund.
When will I receive my refund?+
Refunds are issued only after the returned item has been received and inspected. We generally complete inspection within 3–5 business days after receiving the return. Once approved, refunds are generally processed within 7–10 business days and returned to the original payment method.
What if I received the wrong item?+
If you received an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, and shipping label. If the issue is confirmed, we may provide replacement parts, a replacement product, a prepaid return label, a refund, or another appropriate resolution.
Can a return be rejected after inspection?+
Yes. A return may be rejected if the item is used, installed, damaged, missing components, materially different from the approved return request, outside the return window, or otherwise ineligible under the Refund & Return Policy. Where permitted by law, reasonable costs may be deducted or the item may be returned to you at your expense.
Exchanges & Warranty
These answers explain how replacements, exchanges, warranty periods, warranty exclusions, claim evidence, and warranty resolutions work.
Do you offer exchanges?+
Yes. We accept exchange requests for eligible items. However, exchanges are not processed automatically and must be reviewed and approved by us in advance.
If you need a different item, finish, size, specification, or model, please contact us before returning the original product or placing a new order. Our team will confirm whether your item qualifies for an exchange and provide further instructions.
Please note that submitting an exchange request or contacting us does not guarantee approval. The original item must still meet all eligibility requirements under our return and exchange policy.
Do my products come with a warranty?+
Yes. Eligible Lagomel products include limited warranty coverage for the original purchaser under normal residential use. The main structure is covered by a 3-year limited warranty, surface finish by a 2-year limited warranty, and functional components and accessories by a 1-year limited warranty, subject to the Warranty Policy.
What does the warranty cover?+
The limited warranty covers verified defects in materials or workmanship under normal use and installation conditions. If a defect is confirmed, Lagomel may, at its discretion, provide replacement parts, repair the product, or replace the product.
What is not covered by the warranty?+
The warranty does not cover damage caused by improper installation, improper maintenance, harsh chemicals, abrasive cleaning tools, normal wear and tear, misuse, abuse, accidents, modification, unauthorized repair, commercial use unless agreed in writing, force majeure events, or claims by anyone other than the original purchaser.
How do I claim a warranty if my product has a quality issue?+
Please email support@lagomel.com with your order number or proof of purchase, a description of the issue, and clear photos or videos showing the problem. Return authorization may be required before sending any item back. Warranty claims are subject to inspection and verification.
How long does warranty support take to respond?+
For warranty-related requests, we aim to respond within 2–3 business days after receiving the necessary information. Complex claims may take longer if additional photos, videos, inspection, carrier information, or technical review are required.
Will Lagomel cover shipping costs for warranty claims?+
Return shipping responsibility depends on the case. If a defect is confirmed under warranty, reasonable shipping costs may be reimbursed where applicable. Please contact us and wait for instructions before shipping any warranty item back.
Product Information
These answers help customers understand product materials, finishes, installation considerations, maintenance, cleaning, spare parts, and color differences.
What are Lagomel products primarily made of?+
Lagomel products are primarily designed for kitchen and bathroom use and may include durable metal components, surface finishes, coatings, cartridges, hoses, seals, and accessories depending on the specific product. Because materials and components vary by item, please review the product page for the most accurate product-specific information before purchase.
Will product color or finish look exactly like the website photos?+
We make reasonable efforts to display product photos, finishes, and colors accurately. However, color may vary slightly because of monitor settings, lighting, photography, production batches, and natural reflections from metal or coated surfaces. Please review all available product images and descriptions before placing an order.
How do I clean and maintain my Lagomel products?+
Clean the product regularly with a soft cloth, warm water, and mild soap when needed. Dry the surface after cleaning to reduce water spots or mineral buildup. Avoid harsh chemicals, acidic cleaners, bleach, abrasive powders, scouring pads, steel wool, and other abrasive cleaning tools, because they may damage the finish and may affect warranty coverage.
Can I use chemical cleaners on the surface finish?+
We do not recommend harsh or abrasive chemical cleaners. Strong acids, alkaline cleaners, bleach, ammonia, descaling chemicals, and abrasive tools may damage coatings, plating, seals, and finishes. If you are unsure whether a cleaner is safe, test only according to the cleaner manufacturer's instructions and avoid prolonged contact with the product surface.
Should I hire a professional installer?+
For plumbing-related products, installation should follow the product instructions and applicable local plumbing, building, and safety requirements. We recommend using a qualified professional installer if you are not experienced with the product type. Damage caused by improper installation may not be covered by return eligibility or warranty coverage.
What should I do if parts are missing?+
Please contact us at support@lagomel.com with your order number, product name, photos of the package contents, and a description of the missing part. Please contact us before installing the product so we can review the issue and provide the appropriate resolution where applicable.
Are product dimensions and specifications guaranteed to fit my space?+
Product dimensions and specifications are provided to help you assess compatibility, but you are responsible for confirming that the product is suitable for your space, plumbing configuration, countertop, sink, cabinet, or installation environment before purchase and installation. If you are unsure, consult a qualified installer before ordering.
Privacy & Communications
These answers explain how customer information, order emails, cookies, marketing communications, and privacy requests are handled at a practical level.
How does Lagomel use my order information?+
We use order information to process payment, confirm your order, arrange fulfillment, deliver products, provide tracking, support returns or warranty claims, prevent fraud, comply with legal obligations, and provide customer service. More details are available in our Privacy Policy.
Does Lagomel store my full credit card number?+
No. Lagomel does not store your full credit card number on our servers. Payment information is processed by third-party payment providers, including Shopify Payments and PayPal, in accordance with their security standards and applicable payment industry requirements.
Why do you use cookies and similar technologies?+
We may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate the Site, support checkout and security, remember preferences, analyze performance, prevent fraud, and deliver or measure advertising. Where required by law, we will provide choices or request consent for certain cookies or marketing communications.
Can I unsubscribe from marketing emails?+
Where marketing emails are offered, you can unsubscribe using the unsubscribe link in the email or contact us at support@lagomel.com. Transactional emails, such as order confirmations, shipping updates, refund notices, and support messages, may still be sent when necessary to complete your purchase or provide service.
How can I make a privacy request?+
You can contact us at support@lagomel.com to request assistance regarding your personal information. We may need to verify your identity before processing certain requests, such as access, correction, deletion, or opt-out requests where applicable law provides those rights.
Contact Us
These answers explain how to contact Lagomel customer service and what information to include for faster support.
How can I contact Lagomel customer service?+
You can contact Lagomel customer service by email at support@lagomel.com. For order-related requests, please include your order number, email address used at checkout, item name, and a clear description of the issue.
How quickly does customer support respond?+
Our customer support team typically responds within 1–2 business days. Response times may be longer during weekends, public holidays, promotional events, or high-volume periods.
What should I include when contacting support?+
Please include your order number, full name, email address used at checkout, product name, issue type, and supporting photos or videos if the request involves damage, defects, missing parts, incorrect items, return eligibility, or warranty review. Providing complete information helps us resolve your request faster.
Who operates Lagomel?+
Lagomel is operated by Hong Kong Light Shadow Limited. The website is https://www.lagomel.com.
What is Lagomel's business address?+
Lagomel is operated by Hong Kong Light Shadow Limited, Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong. For customer service matters, email remains the recommended contact method: support@lagomel.com.
Important Notes
This FAQ is provided for customer convenience and should be read together with our Terms of Service, Shipping Policy, Payment Policy, Refund & Return Policy, Warranty Policy, and Privacy Policy. If any FAQ answer conflicts with a non-excludable consumer right under applicable law, that legal right will apply to the extent of the conflict.
- For order changes or cancellations, contact us within 12 hours of purchase.
- For damaged, defective, or incorrect items, contact us within 48 hours of delivery with photo or video evidence.
- For returns, request authorization within 14 days of receiving your item and wait for an RMA number before shipping anything back.
- For lost packages, contact us if the package has not arrived within 7 business days after the estimated delivery date.
Lagomel is operated by Hong Kong Light Shadow Limited.
For customer support, please contact support@lagomel.com.
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What We Believe
It is the right balance of form, function, comfort, and value—thoughtfully considered for the way you live every day.
What We Make
Thoughtful fixtures for the spaces you use every day.
What We Stand By
Standards that go beyond how a product looks.
Health & Sourcing Transparency
Clear material information and greater sourcing visibility help customers make more informed choices for their homes.
Low Maintenance
Finishes and configurations are considered with everyday cleaning and long-term care in mind.
Precision Engineering & Longevity
Core components are evaluated for fit, performance, durability, and reliability under repeated daily use.
Frictionless Installation
Dimensions, connections, compatibility details, and guidance are organized to make setup more straightforward.
Sensory & Eco-Performance
Flow, response, comfort, and water-conscious performance are considered together where applicable.
Lifecycle Assurance
Packaging, delivery, product information, and after-sales support remain connected throughout ownership.
What Our Customers Love at Home
See how Lagomel comes to life in kitchens, bathrooms, and showers through verified customer experiences.
What We Build On
View All →Specialized craft, built over generations. Our products are shaped by established manufacturing ecosystems, each with its own depth of expertise.
Global Faucet Manufacturing Hub
30% of the world’s premium faucets are made here.
Kaiping, Guangdong Province, China
Global Sanitary Ware Supply Hub
3,000+ bathroom categories for global supply.
Nanan, Fujian Province, China
Global Faucet Innovation Cluster
5,000+ smart-hardware specialists.
Wenzhou, Zhejiang Province, ChinaWhat We Offer
Whether you're an independent retailer, contractor, or project buyer, we offer flexible customization, project pricing, and dedicated support tailored to your needs.
Bring this craft to your projects.
Lagomel for Trade & Projects
Exclusive pricing, dedicated support, and custom options for your commercial or residential projects.
What You Can Expect
Clear support from purchase to ownership.
Delivery
5–8 Days
2 business days processing · 5–8 business days delivery
Returns
30 Days
30 days to return · 7–10 business days refunds
Warranty
3 Years
Structure 3 years · finish 2 years · functional parts 1 year
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